Information We Collect
We may collect the following types of information to provide you with safe and effective services:
Personal Information
- Name: Your full legal name for identification and service delivery
- Date of Birth: To verify age requirements and provide age-appropriate services
- Phone Number: For appointment reminders, confirmations, and service communications
- Email Address: For booking confirmations, updates, and promotional communications
- Emergency Contact: Name and phone number to ensure your safety during treatments
Health Information
- Medical History: Relevant medical conditions, surgeries, and current health status
- Contraindications: Information about conditions that may affect your ability to safely receive our services
- Treatment Preferences: Your service preferences and session notes for personalized care
We collect this health information to determine if cryotherapy or related services are safe for you and to customize treatments to your individual needs.
Payment Information
- Credit/Debit Card Details: Processed securely through third-party payment processors (we do not store complete card numbers)
- Billing Information: Billing address and transaction history for payment processing and record-keeping
Technical Information
When using our website, we may automatically collect:
- IP Address: Your device's internet protocol address for security and analytics
- Browser Type: Information about your web browser for compatibility and user experience
- Cookies: Small data files stored on your device for analytics, preferences, and enhanced user experience
- Usage Data: Pages visited, time spent, and interactions with our website
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: Provide safe and effective cryotherapy and recovery services tailored to your individual health profile
- Safety Assessment: Evaluate your medical history and contraindications to ensure service safety
- Payment Processing: Process payments securely and manage your membership or session packages
- Communication: Send appointment confirmations, reminders, cancellation notifications, and service updates
- Marketing: Share promotions, special offers, and new service announcements (you may opt out at any time)
- Service Improvement: Analyze usage patterns to enhance our website, services, and overall customer experience
- Legal Compliance: Comply with applicable laws, regulations, health requirements, and court orders
- Record Keeping: Maintain accurate service records and transaction history as required by law
Information Sharing
We do not sell or rent your personal information to third parties. Your privacy is paramount to us. We may share information only in the following circumstances:
Service Providers
- Payment Processors: Secure third-party services that handle credit card transactions (e.g., Stripe, Square)
- Scheduling Platforms: Booking and appointment management systems
- Email Service Providers: Platforms used to send appointment confirmations and newsletters
- Analytics Providers: Tools that help us understand website usage and improve user experience
These service providers are contractually bound to protect your information and may only use it to perform services on our behalf.
Legal Authorities
We may disclose your information when required by:
- Federal, state, or local law
- Legal regulations or government requests
- Court orders or subpoenas
- Legal proceedings or investigations
Emergency Situations
We may share your health information with emergency responders or medical personnel to protect your health and safety in urgent circumstances, such as:
- Medical emergencies during treatment
- Situations requiring immediate medical intervention
- When your safety or the safety of others is at risk
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.
Data Security
We implement industry-standard security measures to protect your personal and health information:
- Encryption: Secure Socket Layer (SSL) encryption for all data transmitted through our website
- Secure Storage: Password-protected databases and encrypted file storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Staff Training: Employee education on privacy practices and data protection
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a commonly used electronic format
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for website functionality, including login, session management, and security features.
Analytics Cookies
Help us understand how visitors interact with our website through anonymous usage statistics.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or partner services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are intended for individuals 18 years of age or older. For clients under 18, we require parental or guardian consent. We do not knowingly collect personal information from children under 13 without verified parental consent.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:
- Post the updated policy on this page with a new "Last Updated" date
- Notify you via email if you have an active account
- Provide prominent notice on our website for material changes
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.